- DO YOU SHIP WORLDWIDE?
Yes, we ship all over the world.
- HOW MANY DAYS DOES IT TAKE FOR DELIVERY?
Pret would take a minimum of 10-15 days for delivery and rest depending upon the product type.
- CAN BRANCH CONFIRM THE AVAILABILITY OF SELECTED ARTICLE (DRESS) ON PHONE CALL?
Kindly call at our Gujranwala Studio over phone at the following number to check availability of any dress: +92-300-0634529
- PRICE INQUIRY WITHOUT BEING SPECIFIC
Please let us know which article you are referring to so we can guide you better. You can also visit our website www.mehlaz.com to view our complete price range.
- WHERE IS YOUR OUTLET IS IN PAKISTAN ?
Gujranwala & Lahore (Store Locator in Footer)
- WHAT IS THE PAYMENT METHOD FOR INTERNATIONAL SHIPPING?
For international shipping the payment is accepted through Online transfer, All kind of Visa, Master Credit and Debit cards and American Express
- HOW TO PLACE ORDER ONLINE?
To place your order please visit www.mehlaz.com
- HOW TO SEE OUT PRODUCT UNAVAILABILITY?
If the product is unfortunately out of stock. please visit our studio to check the product availability
- HOW CAN I CHECK THE STATUS OF MY ORDER?
International customers can make payment through bank transfer. The order that you place is kept on hold for 36 hours after you receive a confirmation email / call from us about the order and payment details. If you plan to make payment after 36 hours of receiving the confirmation, please confirm it with us if the products that you have ordered are still in stock.
The Store(s) takes no guarantee of the products availability that you had ordered, if you are making the payment after the given timeframe. Though our efforts will be to process your initial order, but if any of the ordered products is out of stock you will be offered to choose any other product/design/color (within the same price range). We will not be held responsible if there are delays in delivery due to out of stock products.
If we get no confirmation from the customer, the order might be cancelled without any notification.The International order is processed only after the international customer makes the payment.
- HOW CAN I CHANGE MY ORDER?
If you want to change your order. There are two simple steps First you have to regenerate another order after that you need to request for the cancellation of the first order.
- WHAT IF, I RECEIVE A WRONG ORDER?
Please visit our Policies page to check Return, Exchange & Refund Policies.
- DO YOU CHARGE ANY AMOUNT FOR THE CANCELLATION OF THE ORDER?
No, we don’t take any amount for the cancellation of the order.
- CAN I PLACE AN ORDER ON CALL? OR IN HOW MANY WAYS I CAN PLACE AN ORDER?
You can place your order through call however we'd love to accept your order through the following channels. Facebook, Instagram, WhatsApp and Online.
- ARE DELIVERY CHARGES ARE SPERATE OR INCLUDED IN PRICES?
Delivery charges are not included in the prices.
- HOW CAN I APPLY A COMPLAINT REGARDING WRONG ORDERS?
If you receive the wrong orders feel free to contact. You can contact us through WhatsApp.
- WHY IT IS NECESSARY TO PROVIDE PERSONAL INFORMATION?
It is necessary because we want to keep you updated about your order status